Perhaps you come to the conclusion that this is the perfect time to call in ‘the Doctor’, the QuickBooks File Doctor that is. Scratching your head you are asking yourself, ‘what the heck is going on? QuickBooks is telling me that name is duplicated, but I can’t find any duplicate.’ You decide to run the Rebuild Utility, after it completes you check the QBWin.log and QuickBooks appears to have tried to do something, but when you run the Verify utility again there is the same old LVL_ERROR and our old friend Embassy Suites is listed again under the duplicates section. Checking this list carefully you find that Embassy Suites only appears one time in the Master Names list as a Customer in other words it isn’t listed twice anywhere. QuickBooks displays the master names list that contains the names of every Customer, Vendor, Employee and ‘Other Names’ as well. So you open a check, and put the cursor in the Pay to the order of field, you then press the Ctrl (Control) key and the letter L (Ctrl + L = List). But to be even more of a ‘data detective’ you decide to check the ‘Master Names’ list. In this case we are going to simply say that Embassy Suites appears in the Customer Center list only once, and that it does not appear in the Vendor Center at all. Since QuickBooks can sometimes make mistakes and permit a duplicate to be entered in the opposite category you also check that Center, but the name is not listed in it at all. You check the appropriate Center (Customer or Vendor) and find no signs that the name is listed more than one time. You may know that this name is associated with a particular Customer or a particular Vendor. The LVL_Error may say something like, Name: Embassy Suites (rest of the name withheld for confidentiality purposes), it doesn’t really provide you any more information. Regardless when you inspect the QBWin.log you find an a LVL_ERROR in the section of the log after the “Testing for Duplicate IDs”
Or maybe you were running the Verify for some other reason, perhaps an out-of-balance situation. Have you ever encountered ‘phantom duplicate names'? Perhaps you are running a fully verified Back-up of QuickBooks and you get a warning that QuickBooks Can Not Continue because your file did not Verify fully.
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